Heartcry for Change [Heartcry] seeks to facilitate and encourage the Church to connect with their community and bring a practical message of hope. We believe we can each make a difference as we combine our practical resources with our spiritual mandate and then come alongside the broken. We have a passion to see cities transformed through the power of prayer, action and evangelism.

This privacy policy statement explains how we use any personal information we collect about you including:

  • What information we collect about you
  • How we will use the information about you
  • Sharing your information
  • Legal basis for processing your personal data
  • Retaining and deleting your information
  • Access to your information and correction
  • Cookies
  • Changes to our privacy policy
  • How to contact us

Privacy Policy

Our Principles

We are absolutely committed to protecting your privacy. Our policy can be summarised in one sentence:
We WILL NOT share your information with others without your consent.
We have established the following three principles:

  1. We will not share any user details (including your email address) with any third party without your consent.
  2. All data and traffic on Heartcry for Change is encrypted using an SSL certificate. Heartcry for Change is also tested every day by a web protection facility to ensure your personal details are safe and secure.
  3. We will respect your email privacy. You will only receive emails from Heartcry in relation to areas you have expressly signed up for, or as a confirmation of account updates you have actioned, or as a responce to emails or contact us forms sent by you.

What information do we collect about you?

We collect personal information about you each time you interact with us, for example, when you make a donation, request resources or information, sign up for an event, fill out an online event booking form, or otherwise provide your personal details we collect the information you provide.

We will also collect information about you if you contact us to apply for a role working for Heartcry.

Website usage information is collected using Cookies, see the section on Cookies below.

For the purchase and delivery of goods through our online shop, we will collect your name, postal and email addresses.  Payment information is processed securely through PayPal and is NOT held on our servers.

How will we use the information about you?


We will use the information we collect from you, including your level of interest, support for us and geographical location, to:

·  Keep you up to date on news and stories about our mission and work;

· Thank you for your support, process donations you give us, including gift aid, and invite you to continue to support us. 

Applying for a job or volunteering with us

We will use the information we collect from you to process and consider your application for a role at Heartcry. Your information will only be shared with Heartcry staff involved in the selection and recruitment process. We will only request a reference or a DBS disclosure with your prior consent.

Sharing your information

We will not share any information we hold about you with others without your prior consent.

Legal basis for processing your personal data

Heartcry will process personal data in line with the following principles:

  • Where it is necessary for us to fulfil a contract with you: for example, when you make a donation or purchase resources.
  • With your consent: we will only send you emails, make telephone calls or send you SMS text messages with your explicit consent and for the purpose of fulfilling a request you have made such as being kept in touch with our projects or receiving our newsletter.

Retaining and deleting your information

We will take all reasonable steps to ensure that the information we hold about you is kept secure.

We will only hold your personal data for as long as it is required to carry out each processing activity. We are required to keep details of financial transactions, including donations, for seven years to meet accountancy and HMRC requirements.

We will delete or anonymise* personal data if, after a period of seven years, we have not had any contact or communication from you, subject to special circumstances concerning legacies.

* Anonymisation, means that it no longer continues to be personal data that will identify you.

Access to your information and correction

Your information will not be visible to anyone else and will be solely used by Heartcry for Change in relation to areas you have expressly signed up for.

You have the right to request details of the information we hold about you. To do this, you should write to the address below. We will respond to your request within 40 days of receiving the written request. You have the right to request that we update or correct any information we hold about you. Please contact us using the details below to let us know what needs correcting

Cookies are small text files placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

The table below lists the cookies we use and will set regardless of your acceptance of our cookie message, these cookies are seen as essential to the running of the website.

The following table lists any cookies that are seen as non-essential to the workings of the website, if you click the ‘DECLINE COOKIES’ button at the top of this page, the following cookies will no longer be stored and used.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org. However, please note that if you choose to disable cookies, then parts of this website may not function correctly.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 16 September 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you either by using the link below or:

By email:


By post:

CMS House  |  Watlington Rd  | Oxford OX4 6BZ  |  UK

For more information about your legal rights in relation to the information we hold about you, please visit the Information Commissioner’s Office at ico.org.uk

What Else Should You Know About Privacy

Remember to log off and close your browser when you have finished your session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of, and access to, your own computer.

Ultimately, you are solely responsible for maintaining the secrecy of your usernames and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

Our pages may contain links to other websites, and you should be aware that we are not responsible for the privacy practices on other websites.

Also see the Copyright Statement

Any questions?

Contact Heartcry for Change